If the available information indicates that the customer dispute is a valid one, American Express will automatically debit your merchant account for the amount of the disputed transaction and will send you a chargeback notification for you to review. Vendors that do not have a well-drafted shipping and order fulfillment policy are susceptible to this category of Shopify chargebacks. They also can’t prevent the lost sales revenue and merchandise resulting from a consumer dispute. 195 Acquirer Use of Message Reason Code 7627-Face-to-Face or CAT Level 2 Transac tion. 3 falls under the “Authorization” category. Not only that, but a higher win rate may incentivize banks to conduct greater due diligence before filing a chargeback in the future. By entering your email, you agree to receive marketing emails from Shopify. Each card. Category. Updated August 23, 2023. most common reason codes for recurring merchants include: 7. And, each code has unique compelling evidence requirements if you choose to fight. 'luhfw fruuhvsrqghqfh wr wkh dssursuldwh hpdlo edvhg xsrq wkh uhdvrq frgh ri wkh lvvxh olvwhg ehorz <rx pd frpelqh lvvxhv iru gliihuhqw uhdvrq frghv lq wkh vdph fruuhvsrqghqfh rqo li wkh hpdlo ghvwlqdwlrq lv wkh vdph <rx pd. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback,Consider using all the tools available to you—including Visa Secure, card security code (CVV2), and Address Verification Service (AVS). Once filed, the merchant generally has 20 days to respond to the chargeback. Here is an overview of how the general chargeback process works with most major processors (we’ll get into how Square does it down below) Step 1: A purchase occurs. Once you know why a chargeback happened, you can start building a case to address the claims that were made. P04 Credit Posted as a Sale P05 Transaction amount differs P06 Late PresentmentA chargeback reason code is just what it sounds like: A code indicating the reason a charge was disputed and a chargeback occurred. This reason code indicates that the merchant processed a transaction without first obtaining a correct and valid authorization approval. The reason code attached to each chargeback will tell you whether or not it’s considered a processing error. Supporting Documents You could potentially reverse a Chargeback by providing the. Even though these codes are not detailed enough, they are crucial when it comes to successfully preventing and fighting chargebacks. The process is often troublesome; most times, reason codes do not show the actual basis why customer is disputing a transaction. Code Severity & Symptoms. This code tells you why the customer or bank initiated the dispute. Added the following fields - Store ID, Credit Card Chargeback Reason Code. EMV Liability Shift Non-Counterfeit Fraud. ©Please note that the most common Chargeback reason code for Allocation disputes is 10. Note that a chargeback is a forced bank reversal that always results in additional fees and penalties for sellers, regardless of the validity of the buyer’s claim. The most common chargeback reason codes are fraudulent charges, unauthorized transactions, and products not received, however, there are dozens of different chargeback reason codes for cardholders to choose from. When a cardholder disputes a charge, their issuing bank will review the transaction and decide if. prenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. You can see a reason code 11. CB CD (chargeback reason code) Enter the code that identifies the reason that a chargeback was generated for an invoice during receipt entry. VCR tables (Figures 1 and 2) map the old Reason Code to its new Reason Code. American Express Chargeback Reason Codes have four main categories, those are Fraud, Authorization, Processing Error, Card Member Disputes and Miscellaneous. Reason. Typical chargeback reason codes are: DA: Disputed amounts DD: Unearned (disallowed) discount amount Note. This scenario applies when the arbitration was raised by either the. People request chargebacks for all kinds of reasons—some sinister (like friendly fraud), some because the item they bought never arrived. To diagnose the P0604 code, it typically requires 1. Overall returns (all codes): 15%. Standard Threshold: Reaching a chargeback ratio of 0. Here’s how. Importance of Chargeback Reason Codes Reason Code P04 Category Processing Error Claim The cardholder claims the merchant should have processed a regular transaction on their card, but instead, the merchant credited their account. The list of chargeback reason codes in this article. Reason Code North-America: Canada and United States of America; Reason Code: All other countries; Fraud. Visa Code # MasterCard Code # Reason. Upfront Chargeback If we determine we have sufficient information to pursue a Chargeback, we may debit your account up front. The aim of CE 3. P22 – Non-Matching Card Number. Older time limits for disputes. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. Visa ® has launched the CE 3. Discover. 104. 2 chargeback if you override a declined, referral, or pickup authorization message, but process the transaction anyway. 2. Amex uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. Chargeback Reason Encrypted by Lattice - 2023 Guided. 10/21/14 Updated Chargeback Time Frames: Added Reason Code 05; Addendum Reason Code PM; Changed TF time frame from 120 days to 540 days. Mastercard: n/a This chargeback is caused by Authorization. It can range from 60 to 120 days from the billing date. If you leave this processing. MasterCard: Reason Code 4859 Services not rendered. There are dozens of reasons why cardholders and issuers dispute transactions. Friendly fraud. 2: 10: Fraud:MDR also retired reason code 4840 – Fraudulent Processing of Transactions. However, Visa is the largest card brand in both the United States and the world. A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. Visa has recently announced changes to its chargeback rules. Unfortunately, the final decision in such cases comes down to the issuing bank, and not. 4846. In some cases, errors can be resolved and reversed, but there is no equivalent to chargeback representment when it comes to ACH. Chargeback /Dispute; Merchant Response. Chargeback prevention strategies vary based on the reason for the. ; Help Center Find answers to common questions about Midigator’s technology,. Codes are not often shared between issuers which means it can be difficult to remember the details of each. underlying your chargeback. The issuing bank reviews the information. P07 – Late Submission. Depending on. Discover is a credit card network and an issuing bank—just like American Express. 196for chargeback reason code 4863 (Cardholder Does Not Recognize). ”. The shorthand description is “Charge Processed as Credit. When faced with a chargeback, you are Business owners accepting debit or credit cards understand that chargebacks are a common phenomenon in their businesses. 65% with at least 75 total disputes. Info Us; In and. Code. With that said, you still need to understand the reason codes with any chargebacks from Amex. Try Shopify free for 3 days, no credit card required. txt) or read online for free. In order to fight a chargeback effectively, however, you'll need to know the reason code. In fact, for every dollar lost to chargebacks in 2019, the average merchant lost an additional $2. 102. This may include: Transaction receipts; Merchant credentials; Customer authorizationREQUEST A DEMO. This definitive guide includes the chargeback rationale codes from each of to four major card networks. Moreover, there are other two categories to handle the Amex chargeback: inquiry and chargeback programs. These chargebacks will show up under reason codes that will, on first glance, appear legitimate. P04: Charge Processed as Credit: P05: Incorrect Charge. Expedited Dispute Resolution forms will not be allowed. Reason codes vary by card brand. If you get a chargeback,. Click on “report a problem” and select the transaction in question. In most cases, the bank chooses a course of action based on information the cardholder provides. This definitive guide include the chargeback base codes from each away and four more card networks. Chargebacks have both short and long-term ramifications for merchants. The charge you submitted did not receive a valid authorization approval code. What is Visa chargeback reason code 13. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. 1: Use the corresponding dates from the invoice. 2. Despite being the smallest of the four major credit card companies, the list of Discover chargeback reason codes is extensive. 1. From a merchant’s perspective, the greatest asset offered by 3DS is protection against liability in the event of fraud. Merchants who receive a chargeback for a transaction placed with an American Express card may encounter reason code F29, which indicates an unauthorized transaction that the cardholder does not believe they should be responsible for paying. Complete Guide to Visa Compelling Evidence Update CE 3. 5 under Visa Claims Resolution). Prevention strategy: Implement EMV chip card technology to reduce the risk of fraudulent card-present transactions. Those reasons are explained through the corresponding reason codes. Build & Submit a Representment Case in 4 StepsA counterpart program, the Visa Dispute Monitoring Program, may apply to both fraud- and non-fraud-related reason codes. Reason Code 53 re-presentments must be. These codes explain the reason why the chargeback was filed, and the reason the chargeback was approved. Write customer-friendly policies. Chargeback time limits vary widely depending on the issuing bank, and the chargeback code or reason. P04. There are many reasons why a chargeback occurs, with over 100 reason codes listed across the major credit card brands. A chargeback happens when a customer requests for a transaction to be. Merchant processed transaction below floor limit without authorization. 9% with at least 100 total disputes. American Express . Try Shopify free for 3 days, no credit card required. Friendly fraud. Step 1: The cardholder disputes a charge. 2: Cancelled recurring transaction: VCR Dispute Reason Code 13. No two merchants will get exactly the same chargebacks for the same reasons, but there are definite patterns depending on the market you serve. The main chargeback reasons look like this: Malicious fraud. Visa. Discover Chargeback Reason Codes Explained. A reason code or a chargeback reason code is a string of symbols (numbers and letters). Amex uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. You cannot effectively fight chargebacks until you identify which of these three things is actually responsible. Once filed, the merchant generally has 20 days to respond to the chargeback. A credit card chargeback is when a bank returns money to you because a credit card charge was fraudulent or you bought something online that wasn’t delivered or was. Code. Chargeback amount is equal to or less than the exceeded limited /authorised amount. 1 EMV Liability Shift 10. 41 4841 Cancelled Recurring Transaction 53 4853 Not as Described or Defective Merchandise 57 4840 Fraudulent Multiple Transactions 62 4870/4871 Counterfeit Transaction Being familiar with the potential chargeback reason codes gives recurringThere are plenty of reasons as to why this would happen, hence the many. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. 3: Goods or services were not as described: C31: RM: 13. 00 in chargebacks. It also regulates the way banks must respond to consumer complaints and sets limits on liability for lost or stolen debit cards. About American Express chargeback reason codes. Duplicate transaction. Nothing immediately identifies a chargeback as being the result of first-party misuse. This reason code is used when a cardholder claims that the merchant charged them for a different amount than what they agreed to pay. Which is meant to know the reason for the dispute. The length and structure of Reason Codes changed from a current two-digit code to four to six digits that contains decimal(s) point(s). 1 Chargeback reason codes There are no common chargeback reason codes in the industry; instead, each card network defines its own reason codes. Cardholders can dispute digital goods transactions of $25 or less (or the equivalent in local currency) if certain purchase controls were not put. Chargebacks. Batch chargeback process. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the. In most cases, the bank chooses a course of action based on information the cardholder provides. Mastercard Chargeback Reason Code 71: Disputed Amount. The situation is only growing worse; according to the 2022 Chargeback Field Report, six out of every ten chargebacks issued in North America in 2023 will be the result of friendly fraud. Visa has recently announced changes to its chargeback rules. P03 – Credit Processed as Charge. Here finalizing user includes the chargeback reason codes from either of the foursome major card networks. Reason codes. Merchants who receive a chargeback for a transaction placed with an American Express card may encounter reason code FR2, which indicates an unauthorized charge that the cardholder does not believe they should be responsible for paying. 2 – EMV Liability Shift Non-Counterfeit Fraud. [noun]/* kə • stə • mər • di • spyo͞ot/. A chargeback happens when a customer asks their card-issuing bank to reverse a transaction. pdf - Free download as PDF File (. • Chargeback Reason Code – Each chargeback contains a reason code that signifies the reason for the dispute and the rules that must be followed by the issuer and the merchant in order to resolve the dispute. Reason Code P04 Category Processing Errors DESCRIPTION Why did I receive this chargeback? You processed a refund, but the cardholder claims it should have been a. The shorthand description is “No Authorization. The chargeback can be for the total transaction amount or a lesser amount. Because it’s so easy for customers to initiate a chargeback, retailers are bound to experience a request at. The major card networks have unique reason code systems, and banks use separate tools. The chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. ️ Provide a better customer experience. 4 (Other Fraud - Card Absent Environment), which is under the fraud category. Chargeback Reason Codes by Industry. It's essential to respond within the. 0 to 5. Status values starting with the letter R are NACHA specification reject and return reason codes that indicate that the consumer portion of the payment has been returned (typically a closed bank account, invalid bank account, insufficient. The time limits for responding to a chargeback also vary based on the card scheme and the chargeback reason code. If you did not receive the email, open Mave, Wave’s automated chatbot, and. Reversal. Discover uses unique codes to explain those reasons to merchants. txt) or read online for free. In short: yes. Below you will find the reason codes for the dispute events Chargeback, Request for Information (RFI) and Notification of Fraud. Reason Codes Category 4: Processing Errors. Visa Code # MasterCard Code # Reason. The shorthand description is “Incorrect Charge Amount. 3: Goods or services were not received: C08: RG: 4855: 13. Every time a merchant processes a transaction, they are supposed to send an. Expired Chargeback Protection Period. Through 2021, we analyzed chargeback reason codes across various subscription-based verticals. Fight; Prevent; Recover; Resources. The agency must provide this documentation to Vantiv (via mail, fax, online/scanning) within 30 calendar days after the report date on the Visa/MasterCard. There are 151 chargeback reason codes across the four major card networks. They only bill customers during a dispute if there is compelling evidence to show the cardholder’s account is in the wrong. The chargeback reason codes below explain why this happened. And, each code has unique compelling evidence requirements if you choose to fight. On the home screen, tap “Disputes. Reason codes are created by the major. 36. Discover Chargeback Reason Codes Explained. Summary of Changes, 13 December 2018Reason. Invalid Authorisation (ISO 4521) / Charge amount exceeds Authorisation amount (A01). 3: Not as described or defective merchandise: VCR Dispute Reason Code 13. 4853 – Cardholder Dispute – Credit Posted as a Purchase. Once filed, the merchant generally has 20 days to respond. 1 for chargeback reason code 4863 (Cardholder Does Not Recognize). Below you will find the reason codes for the dispute events Chargeback, Request for Information (RFI), and Notification of Fraud (NOF). Even if the chargeback is later canceled, the merchant will still have to pay fees and administrative costs. If you believe you have received an ACH return in error, you can contact your bank. 2 Compliance CasesIf they think it does, they assign it a reason code and credit the funds back to the cardholder’s account. P04 – Charge Processed as Credit. P07 – Late Submission. If the cardholder is using the chargeback process incorrectly — a practice commonly referred to as “friendly” fraud — the information provided to the bank. MASTERCARD Reason Code Description 01 Requested Transaction Data Not Received 02 Requested\Required information illegible or missing 07 Warning Bulletin File 08 Requested\Required authorization not obtained 12 Account number not on file 31 Transaction amount differs 34 Duplicate Processing Know these five rules to avoid payroll blunders triggering fines, penalties and IRS audits. It is important to identify and understand the root cause and take the necessary steps to dispute the chargeback. Chargeback Reason Code. Select a tab to see the possible. When a cardholder makes a purchase, but regrets it later, they may file a chargeback to recoup their money. In the normal chargeback notification process, it can take 2-5 weeks to be notified. Each time a consumer files a chargeback, the merchant is hit with a fee ranging from $20 to $100 per transaction. Additionally, Amex uses a fifth "Miscellaneous" category. A new 4 byte reason code will be used moving forward. Banks, however, categorize chargebacks or disputes depending on the card used when a chargeback occurs. Response The new reason codes follow a format of two digits, a period, then a third digit. Other Fraud—Card Present Environment. Here are the two possible scenarios: 1. Therefore, the issuer may submit a chargeback for a Payment Transaction using the message reason code 4842 before the 30-calendar day presentment time frame normally required for this message reason code. 0: Changed report name from Downloadable Dispute Report to Case Report. Chargeback Reason Codes List for Mastercard Chargeback Code Chargeback Reason 4801 Requested Transaction Data Not Received 4802 Requested / Required Information Illegible or Missing 4807 Warning Bulletin File 4808 Requested / Required Authorisation Not Obtained 4812 Account Number Not on File 4831 Transaction Amount Differs 4834 Duplicate. Reason codes are important to help merchants address recurring. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. Common reason codes Mastercard. About Discover chargeback reason codes. Blog and Articles; Success Stories; Chargeback Reason Codes;. 1. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. While there are reason codes related to processing errors that cause disputes, the majority of reason codes result from a cardholder disputing a charge. Visa reason code 53 is used for Chargeback for Defective/Not as Described, and reason code 85 is used for Credit Not Processed. Once filed, the merchant generally has 20 days to respond to the chargeback. Solutions. 3 is an updated version of legacy Visa reason code 72, which was phased out under the Visa Claims Resolution initiative. ) A no-nonsense summary of evidence that proves transaction is legit. The reason code may not reflect the true reason for the chargeback. 1. 4 Other Fraud Card Absent. Amex uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. ️ Take quick action. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. Card issuers and card networks deem certain chargeback codes to be nearly indisputable by merchants, and as a result, a merchant can be charged a fee of up to $500 by card networks for submitting a dispute of such chargebacks. Documentation must be a direct result of cardholder communication. . com. Only an issuer can initiate the chargeback process. This ranges anywhere from roughly 60 to 90 days after purchase. It should ultimately help prevent fraud and unwarranted chargebacks, specifically applying to disputes marked with a Visa reason code 10. If the cardholder’s bank accepts the dispute, they will reverse the transaction, taking the funds back from the merchant and returning them to the cardholder. 0 to 5. Cause The merchant picks the wrong choice on their processing interface and runs a transaction as a refund. Mastercard chargeback reason code 4853 falls under the “Cardholder Disputes” category. Summary of Changes, 13 December 2018These chargebacks occur to resolve chargeback-related disputes between network members. The shorthand description is “Charge Processed as Credit. Check with the issuing banks to determine what time limits may apply to you. MASTERCARD Reason Code Description. Excessive Chargebacks: The merchant exceeded established chargeback thresholds. Both EFM and ECM measure compliance at the MID level. Additionally, Amex uses a fifth "Miscellaneous" category. Various situations can lead to a dispute for this reason. Description. 1. 2 EMV Liability Shift. The merchant did not receive any returned merchandise. 5158. In this instance, the cardholder claims a misrepresentation of the order they received, such as a defect, damage, counterfeit, or incomplete merchandise. To avoid this, issuers can identify their chip cards using the Service Code field with a first byte value of 2 or 6. American Express chargeback reason code C42. So the company has more incentive to side with customer during cardholder. Reason Code 02. Chargeback fees. The notification will also specify the terms of the agreement under which Amazon Pay will assist you in handling the chargeback. Fight;. Discover - RG Non-Receipt of Goods, Services, or Cash. 3. That's why we've created this guide, which goes over what reason codes are and how they help fight chargebacks and includes up-to-date lists of the reason codes for all the major US card networks. By entering your email, you agree to receive marketing emails from Shopify. Review your credit card processor’s policies to understand its chargeback dispute process. If a criminal manages to defeat the technology and complete an online purchase, Mastercard will shift liability away from the merchant and onto the issuer. A “No Authorization” code chargeback can also be the. P05 – Incorrect Charge Amount. The chargeback filing period for cardholders is usually 120 days. First, after a cardholder contacts the bank to inquire about a transaction, the bank uses VROL to pull detailed transaction information. The Merchant Reviews the Partial Chargeback Claim. Despite being the smallest of the four major credit card companies, the list of Discover chargeback reason codes is extensive. It is subject to change and may not include every currently known dispute reason code. Despite concerns about increased friction, every merchant should deploy 3-D Secure at checkout. 1 Authorisation . See our Automated Clearing House (ACH) support article if you are looking for ACH Return Codes. Dispute Category. Even if the. Automate Tasks & Streamline Processes Let Midigator remove complexities and improve the efficiency of your chargeback management strategy. When you do the math, you are looking at a $5,000 penalty per month, along with a chargeback fee of $15-$30 per chargeback, and all the other associated costs. Chargeback amount is equal to or less than the exceeded limited /authorised amount. A chargeback happens when a customer requests for a transaction to be reversed. Chargeback reason code 4837: No Cardholder Authorization applies in situations where customers claim a card transaction was unauthorized, but do not feel the issue can be resolved through the merchant. This liability shift essentially provides merchants. The post below contains legacy information pertaining to the formerly-common Visa chargeback reason code 75. 800. 2. This definitive guide comes that chargeback reason codes from jeder of of four majority card networks. The newer system is designed to. Fortunately, chargeback reason codes make it easy for merchants to understand the cause of chargebacks. Below you will find the reason codes for the dispute events Chargeback, Request for Information (RFI), and Notification of Fraud (NOF). 4: Other fraud: Card-absent environment: VCR Dispute Reason Code 13. 9% with at least 100 total disputes. This means that it will require merchants to provide evidence supporting their claim that a transaction was authorized by the cardholder. Updated Disputes/Chargeback Policy Coming April 2024The chargeback reason code. You can check on the status of your dispute by following these steps: Login to your Chime mobile app. Please see the below “cheat sheet” for the new 4 byte reason codes. txt) or read online for free. Stands. We have mentioned all the chargeback categories above to explain the Chargeback Reason Codes according to the card networks. 39 or refused. Conditions which may cause a P0604 to be stored may affect engine management in a serious manner. The reason_description field lists the chargeback reason. It can protect against criminal fraud attacks, but equally important, it protects you from liability due to fraud and other losses. Tap “View Details. ” This means that the cardholder was expecting a regular transaction to be processed to their account, but they received a credit of funds instead. The goal is to reduce ‘friendly’ fraud chargebacks, helping sellers protect more of their hard-earned revenue. (Visa chargeback reason code 10. 1 Chargebacks A chargeback is a rules-based mechanism, with time-sensitive workflows, that enables the issuer and the acquirer to determine the financial liability of a disputed transaction. 7: Defective goods and services: C32: RM: 13. Common Point of Purchase: Data stolen from a merchant’s system is used to make fraudulent transactions. This may be done by either the merchant or the issuing bank. These symbols stand for reasons why a financial institution may file a credit card chargeback from their client’s name. Respond to invalid disputes. 0: Updated report version from 1. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. 4 Section . The process is often troublesome; most times, reason codes do not show the actual basis why customer is disputing a transaction. Paymentology will submit the chargeback using the appropriate chargeback reason code. Reason Code Description 4750 AL Airline Transaction Dispute 4541 AP Recurring Payment. This information should be based on the Visa chargeback reason codes assigned to the case. New Visa CE 3. 1=1010, 10. without a reason code will be assigned a default code of 1. the Chargeback. Also, Ethoca Alerts only notify you of chargebacks that occur within the alert. Whenever a chargeback is initiated, a code is passed through from the issuing bank that gives a reason for the dispute. P01 – Unassigned Card Number. . Visa ® has launched the CE 3. This code applies when valid authorization for a transaction was required but not obtained, and the merchant processed the transaction anyway. Once you submit the documentation to Wave, our Disputes Resolution Team will work on the case, and submit the required information to the bank on your behalf. Values are: Blank: Use the draft G/L date. The chargeback process starts when a customer (or, less frequently, their issuing bank) challenges a transaction as invalid. Learn more about Mastercard chargeback reason codes. UA05 Fraud – Chip Counterfeit Transaction. Solution. 0. Visa Chargeback Reason Codes; MasterCard Chargeback. The nature of the threat makes it a moving target. The issuing bank assigns each case a code according to the consumer’s claim, and the merchant must adhere to the time limits for that specific code. New Visa CE 3. . Other Fraud—Card Absent Environment. There are multiple situations in which this can occur. This reason code is used when a cardholder claims that the merchant charged them for a different amount than what they agreed to pay. The Mastercard chargeback reason codes were condensed down in 2016, like the process that Visa just underwent with Visa Claims Resolution. Code Reason; 01: Requested Transaction Data Not Received: 02: Requested item illegible: 07: Warning Bulletin File: 08: Requested/Required Authorization Not Obtained: 12: Account Number Not on File: 31: Transaction Amount Differs: 34:This category of fraudulent chargeback is represented with the following reason codes: AMEX - C08 Goods/Services Not Received or Only Partially Received. Code 4807: Fraudulent Card-Present Transaction. C02 | C04 | C05 | C08 | C14 | C18 | C28 | C31. If the customer’s story matches. Complaint reason_code values include: not_as_described: The buyer claims that the goods or services received differ from the merchant's description of the goods or services. Written to Chargeback Gurus. 04/09/14 Discover: DC, U02. Each chargeback reason code has specific rules and documentation requirements. Try Shopify free for 3 days, no credit card required. reason code information. P04 Charge Processed as Credit (Chargeback) WHAT IT MEANS CATEGORY A merchant needed to charge an. Visa requires processors and banks use to this system for multiple tasks, including challenging initial chargeback results. The reason for the dispute was false or inaccurate. Timeframe: Under card network rules, a cardholder has up to 120 calendar days from the settlement date to initiate a chargeback (depending on the chargeback reason code). It’s generally a good idea to be. Learn about the different chargeback reason codes and what they mean.